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HSBC—Leveraging Al for Identifying and Providing Reskilling
July 21, 2021 | Article
HSBC, a prominent international bank, is an excellent example of an organization that has realized the importance of reskilling its workforce and creating paths for career mobility. For the bank, meeting the future goals for learning and development (L&D) entailed both thinking differently about their L&D strategy and elevating the learners’ experience through AI technology.
HSBC partnered with technology company Faethm.ai to leverage augmented Al in identifying advanced capabilities needed in the future as new roles emerge, including roles the bank had not previously considered. By using AI tools and predictive analysis, Faethm aggregates the contents of existing job descriptions and then maps essential skills and capabilities in Faethm's database. Terri Pearce, HSBC's Executive Vice President of HR and Global Head of Talent Management, describes what Faethm does as "taking millions of data points of role descriptions and technologies that are coming forward and putting them into a big, artificial intelligence database.”
Implementing the results of the analysis allows HSBC to better understand how roles within the company are going to change and identify what jobs may become obsolete over the next few years. By harnessing the insights of this augmented analysis, HSBC leaders are offered a broad-leve
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