Next-Generation HR: Cultural Transformation at Novartis: Learning at the Core

Business transformation often has a simple story at its kernel that vividly illustrates why fundamental change is necessary. And the most compelling stories involve the arrival of a new CEO who is more than willing to question the status quo and challenge the business. Such is the case for Novartis’ cultural journey that began in 2018.

“We had great people and a great drug pipeline, but we concluded that the piece that was holding us back was our culture—that was the sticking point,” says Simon Brown, Chief Learning Officer at Novartis. “We knew that if we could transform our culture, we could unlock all that potential value and exceed the expectations of our customers and investors.”

The new culture: feel inspired, curious, and unbossed

An analysis of the Novartis culture suggested that while it had served its purpose in a highly regulated industry, it would not deliver the performance the company aspire