The Reimagined Workplace a Year Later: Human Capital Responses to the COVID-19 Pandemic
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The Reimagined Workplace a Year Later: Human Capital Responses to the COVID-19 Pandemic

/ Report

To understand how organizations are continuing to react to the pandemic and the changing business environment in the context of their workplaces and workforces, The Conference Board conducted an online survey of human capital leaders between April 5 and April 16, 2021, the third such survey in the past year. Our first survey on this topic was conducted during the first phase of the pandemic in the US in April 2020, and our second survey was conducted in September 2020. This chart book shares the survey findings about remote work and hiring, productivity and well-being, workforce cost-reduction actions, and plans for returning to the workplace. In several parts of the report, we compare our April 2020, September 2020, and April 2021 survey results.

To understand how organizations are continuing to react to the pandemic and the changing business environment in the context of their workplaces and workforces, The Conference Board conducted an online survey of human capital leaders between April 5 and April 16, 2021, the third such survey in the past year. Our first survey on this topic was conducted during the first phase of the pandemic in the US in April 2020, and our second survey was conducted in September 2020. This chart book shares the survey findings about remote work and hiring, productivity and well-being, workforce cost-reduction actions, and plans for returning to the workplace. In several parts of the report, we compare our April 2020, September 2020, and April 2021 survey results.

Executive Summary

The Conference Board conducted its first survey tracking human capital (HC) responses to COVID-19 in April 2020 during the early stages of the pandemic in the United States. We published “From Immediate Responses to Planning for the Reimagined Workplace: Human Capital Responses to COVID-19”in May. By the summer of 2020, we realized that the pandemic was not going to be a short-lived crisis and conducted a follow-up survey in September, “Adapting to the Reimagined Workplace: Human Capital Responses to COVID-19,” that was published in October.

To continue our research on the long-term impacts of the pandemic on both the workforce and the wo

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