The next phase of business transformation for NatWest Group is to become a purpose-led banking institution. The HR function is playing a leading role by crafting a people strategy that drives the culture shift to imbue purpose in values, processes, and behaviors.
Key Learnings:
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Adaptive capability is the hallmark of next-generation HR. COVID-19 has highlighted the competitive benefit of a nimble HR function. The companies participating in our research view HR transformation as an opportunity to reorganize HR people and resources around more strategic, value-creating activity for a range of customers—including individual employees, people managers, leadership teams, and ultimately, external customers.
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