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Customer experience is the end-to-end journey of the customer’s interaction with the business. Today companies are working to significantly improve their customer experience, especially in the light of digital solutions, functional excellence, and real-time, end-market implications. The Council’s mission is to gain insights into customer experience across industries and regions by providing global peer-to-peer benchmarking and sharing best practices. Council members drive the agenda and evaluate, adapt, and apply the insights gained to their own businesses.
Members are the most senior executives responsible for customer experience in their organization, with a global or EMEA remit.
Vice President Customer Experience Operations, Europe, FedEX Express
Relationships with trusted peers in a unique environment of confidentiality—that's the core of the Council experience.
Members drive content, incorporating their pressing issues into discussions
Enjoy candid exchanges in a relaxed environment
Access an exclusive community of true peers
Members spans industries and geographies, giving you a high-level perspective of the business environment
All meetings are held under the Chatham House Rule, and group size is limited
Learn how Member companies are tackling common challenges today
Save time, navigate complexity, and get Trusted Insights for What's AheadTM. Find out how you can join an exclusive community of peers in your field and start reaping the benefits of Membership.
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