Global Business Services Conference

01:40 AM - 02:15 PM ET

Center of Excellence: Up the Value Chain

As GBS and shared services organizations move from delivery to capability, Centers of Excellence become a critical tool in the GBS operating model. Everest Group’s recent research report will serve as a basis for a discussion on structure, funding,content and approach.

Rohitashwa Aggarwal, Vice President, Everest Group

08:00 AM - 09:00 AM ET

Registration and Breakfast

09:00 AM - 09:10 AM ET

Opening Remarks

Deborah Kops, Senior Advisor, Principal, The Conference Board

09:10 AM - 09:50 AM ET

GBS Reference Data: A New Decision Tool

Kellogg Corporation and Everest Group will showcase a breakthrough approach for integrative, holistic, and science based GBS decision making. At the heart of this approach is the concept that making GBS decisions requires starting with the “work” and using the attributes of the work (“work fingerprints”) to drive decisions based on data and facts, vs. heuristics and instinct. This thought-provoking session will expose GBS leaders to several use-cases where the Kellogg GBS team leveraged work fingerprints to drive integrated and often counter-intuitive decisions.

Krisha Akerman, Senior Director, Strategic Planning and Network Development - Global Business Services, Kellogg Co.

Jimit Arora, Partner, Enterprise Transformation, Everest Group

Deanna Adler, Vice President, Global Business Services, Kellogg Co.

09:10 AM - 09:35 AM ET

How the Next Wave in Finance Automation Will Enhance GBS Resilience

Automation has been a necessary tool for the finance back-office for years, but yesterday’s technology landscape is insufficient to serve the priorities of today’s growth-minded finance leaders. It’s time to change. With functionalities like predictive analytics, process-specific actionable insights, and real-time visibility into KPIs, autonomous software is critically impacting finance processes across the board. Autonomous technologies help finance leaders make data-driven business decisions to future-proof their business and enable rapid top-line growth. This session will: • Address the state of the ‘Legacy Tech Landscape’ in finance and explore why basic automation is not enough for successful finance departments. • Dive into the role of autonomous software in finance and its business impact on different finance functions. • Highlight use cases for autonomous tech solving real-world financial problems. • Present a best-in-class roadmap for finance leaders to assess and leverage the right autonomous software for end-to-end finance transformation.

Nathan Rader, Vice President of Enterprise, HighRadius

Ian Thompson, Vice President, Business Services Operations S&P Global, S&P Global (US)

09:10 AM - 09:50 AM ET

Networking Roundtables

09:50 AM - 10:35 AM ET

Panel: Moving Mountains: Navigating HR Shared Services

For many GBS organizations, incorporating HR is the next frontier. Learn how two major organizations navigated the rough waters of harmonizing and standardizing HR shared services.

Thomas Nesteruk, SVP/Associate Chief People Officer, AdventHealth

Ian Thompson, Vice President, Business Services Operations S&P Global, S&P Global (US)

Michele Cefola, Global Vice President, Talent Acquisition, Mars Incorporated

Janet Ramey, Program Director, The Conference Board

10:35 AM - 10:45 AM ET

Break

10:45 AM - 11:25 AM ET

Panel: Around The World And Back Again: When to Move Work Back In House

Business process outsourcing has been enthusiastically embraced, but over time enterprises have found that some work is uniquely suited to outsourcing while other work is not. In some cases, organizations are looking at repatriating work in-house for reasons such as control, talent acquisition, branding, and supply chain. This panel will explore the processes behind three leaders’ decisions to change their delivery model.

Brenda Morris, VP Operations - Global Business Services, Boston Scientific Corporation

Michael Smith, Director, Business Services, Eli Lilly and Company Limited

Deborah Kops, Senior Advisor, Principal, The Conference Board

11:15 AM - 12:10 PM ET

Panel: Change Management: What was Old Is New Again

Change Management is the Holy Grail for GBS and shared services organizations to get stakeholders to adopt, embrace and expand their relationship with the model. Three industry leaders will talk about novel approaches to change in their organizations.

Cecilia Jacob, Strategic Change Management & Communications, Kimberly-Clark Corporation

Bas Zwart, Global Change Management & Communications Lead, Johnson & Johnson

April Solie, Senior Director, Change Management - Global Business Services, AECOM

Deborah Kops, Senior Advisor, Principal, The Conference Board

12:10 PM - 12:40 PM ET

Experience: Fad or Game Changer?

12:40 PM - 01:40 PM ET

Lunch

01:40 PM - 02:15 PM ET

Contracting for Intelligent Automation: Trickier Than You Think

Deploying intelligent automation effectively requires much more than signing a standard software agreement. Industry-leading lawyer Ed Hanson will facilitate a session on the implications of intelligent automation tools when it comes to Intellectual property.

Edward Hansen, Partner and Co-Chair, Digital Transformation, Managed Services and Outsourcing Group, Nelson Mullins Riley & Scarborough LLP

02:15 PM - 02:55 PM ET

Break

02:15 PM - 03:00 PM ET

Process Mining: Moving from Data to Enterprise Management

Over the last few years process mining and discovery has become a high priority for leading GPS and shared services organizations. Learn how industry leaders have moved beyond harvesting the data that process mining delivers to embedding it in the way they manage their GBS enterprises.

Rob Bradford, Vice President of Global Business Services (GBS), Kimberly-Clark Corporation

02:25 PM - 03:00 PM ET

GBS in the Crosshairs

03:00 PM - 03:15 PM ET

Break

03:15 PM - 03:45 PM ET

Cash Cash Cash

03:15 PM - 03:45 PM ET

The Metrics Journey: From Tracking Transactions to Improving Business Outcomes

Learn how Chubb’s metrics around finance shared services have evolved, expanding from tracking transactions and efficiency to producing data that go to core business outcomes. Understand how this metrics evolution has allowed for continuous improvement with impacts on customer experience and the bottom line; and has allowed shared services to serve as accounting advisers to the enterprise.

Sameer Shah, SVP, Global Finance Operations, Chubb Corporation

03:45 PM - 04:00 PM ET

Break

04:00 PM - 04:30 PM ET

Cross-Pollination: Exchanges with Attendees

04:30 PM - 04:45 PM ET

Day One Closing Remarks

Deborah Kops, Senior Advisor, Principal, The Conference Board