Generative AI for Learning and Development
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AI: The Next Transformation

Generative AI for Learning and Development

/ Brief

AI is revolutionizing the business landscape, offering unprecedented opportunities to drive innovation, streamline processes, and enhance decision-making. AI already helped to inject innovation into learning and development. New developments in generative AI offer the promise of more rapid and targeted capability building, enhanced employee engagement, productivity and competitiveness.

Trusted Insights for What's Ahead™

AI is revolutionizing the business landscape, offering unprecedented opportunities to drive innovation, streamline processes, and enhance decision-making. AI already helped to inject innovation into learning and development. New developments in generative AI offer the promise of more rapid and targeted capability building, enhanced employee engagement, productivity and competitiveness.

Trusted Insights for What's Ahead™

  • The wider use of AI tools, particularly generative AI, is likely to be a game changer for organizational learning, enabling firms to rapidly upskill and reskill employees through personalized, adaptive, and interactive approaches to learning.
  • Generative AI will further democratize learning by embedding it in everyday work processes and organizational culture, empowering individuals and teams to access learning content as they need and even devise their own learning programs.
  • With more learning happening beyond the purview of the learning and development (L&D) function, learners will need practical training to use AI safely and effectively, as well as cognitive skills like critical thinking to leverage the output for professional or commercial advantage.
  • L&D practitioners will be freed from routine tasks (course creation, learning evaluation) to focus on strategic priorities—they will act as“curators”, helping to monitor the data generated by AI and providing a curious and questioning voice in the continuing debate about the better use of generative AI in individual and organizational learning.

Authors

Michel Syrett

Michel Syrett Michel Syrett

Senior Human Capital Fellow
The Conference Board

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Kimo Kippen

Kimo Kippen Kimo Kippen

Senior Fellow
The Conference Board

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Marion Devine

Marion Devine Marion Devine

Principal Researcher, Human Capital, Europe
The Conference Board

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