Join experts from The Conference Board and Zendesk to hear about Zendesk’s annual thought leadership report. Findings from over 99,000 Zendesk Benchmark participants alongside survey data from 3,700 consumers and 4,800 business leaders shaped their findings - immersive CX is the future of customer experience.

Don't miss this event to learn more about the 5 key trends:

• AI experiences are becoming more evolved and seamless
• Conversational experiences are empowering consumers
• Customers are eager for deeper personalization
• Consumer well-being and sentiment are reshaping CX
• CX teams are breaking down silos as they become more integrated

Topics of discussion include:

• Leveraging bots to curate customer responses and actions
• How they influence their product line via laser-focused approach to customer feedback
• How customers and employees are at the center of what they do
• In addition, listen live as Lush, one of Zendesk’s top customers, discusses how these trends have impacted their customer service experience.