Change, Transformation & Organization Design Conference

07:45 AM - 08:25 AM ET

Registration and Breakfast

08:25 AM - 08:35 AM ET

Welcome and Introduction

Dottie Donnelly Brienza, Chief Human Resources Officer, Cambrex

Adrienne Sims, Chief Human Resources Officer, Indiana University Health

08:35 AM - 09:05 AM ET

Reinventing the Team and Customer Experience Faster than the Rate of Change

Shannon Garcia has worked to transform some of the most iconic global brands in hospitality, retail, and restaurants, including Starbucks and Darden Restaurants. Now, as Global Chief Operating & Transformation Officer at Yum! Brands, the home of Taco Bell, Pizza Hut, and KFC among others, she will share why employee experience and customer experience must be reinvented even faster than customers are reinventing themselves and offer strategies for leading these transformations.

Shannon Garcia, Global Chief Operating Officer & Chief Transformation Officer, Yum! Brands

09:05 AM - 09:35 AM ET

Transforming for the Future While Maintaining a Historical Legacy

It's never been more important for organizations to be agile and adaptable in the face of so much change. But AB InBev, the world's largest brewer, has taken a different approach: staying true to the core of who they are. As the company made significant shifts to enable growth in recent years, leaders were challenged to evolve areas of the business in support of their new business strategy, including their deeply held and much-loved culture. In this session, hear from Toon Van Der Veer, AB InBev’s Global Vice President, People Continuity, and Katie Papazian, Principal at Daggerwing Group, as they discuss how AB InBev is navigating the evolution of their business strategy, purpose, and culture - all while holding on to what has made their company strong for centuries.

Katie Papazian, Principal, Daggerwing Group

Toon Van Der Veer, Global Vice President, People Continuity, AB InBev

09:35 AM - 10:05 AM ET

Fireside Chat: Steve Youngwood, Chief Executive Officer of Sesame Workshop

As CEO and previously as COO of Sesame Workshop, Steve Youngwood has led a dramatic expansion of programming beyond the iconic Sesame Street. Sesame Workshop has forged partnerships with HBO, CNN, and Apple, all while growing ties with PBS, further expanding the brand's presence, and broadening global work to meet the most pressing needs of children and caregivers, including in crisis contexts. Mr. Youngwood will share with us personal and professional inspirations and insights into rewiring mindsets, organizations and business models, while staying true to the Workshop's profoundly important mission.

Steve Youngwood, CEO, Sesame Workshop

Michelle Blieberg, Program Director, Leadership Development Council and Member of the Human Capital Advisory Council, The Conference Board

10:15 AM - 10:45 AM ET

Revolutionizing IT: Transforming the User Experience

Every minute an employee spends struggling with a system is a minute they are not doing the work they were hired to do and the work they are passionate about. IT has a unique responsibility to alleviate that friction and, by doing so, transform the user experience. Fletcher Previn, Cisco SVP & Chief Information Officer, talks about the unique role and responsibility of IT to change organizational culture for the better by continuously improving the employee experience across the enterprise.

Fletcher Previn, SVP & Chief Information Officer, Cisco

10:45 AM - 11:15 AM ET

Creating a Transformative Enterprise with Agility and Adaptability at its Core

Lucet Health has a vitally important mission - transforming how behavioral health is delivered and administered - and had an urgent challenge: building internal cohesion and collaboration in the newly-merged company. This session will focus on how Gagen MacDonald worked with Lucet CEO Shana Hoffman and her team to bridge the crucial elements of strategy, structure and culture, emerging with an invigorated organization and an agile start-up mindset. Learn how a unique approach pinpointed and unlocked organizational strengths and opportunities to build a truly transformative organization.

Greg Voeller, Senior Director, Gagen MacDonald

Shana Hoffman, CEO, Lucet Health

11:15 AM - 11:55 AM ET

Culture Panel: The Reimagined Workplace 2023

Join The Conference Board's popular and compelling discussion on our evolved workplace and its impact on culture. Dr. Robin Erickson from The Conference Board will share current findings regarding the 2023 workplace and the resulting culture changes. Table stakes today demand impactful business and operating model design, aligned organization structures, and state of the art technology. To assure our businesses run effectively, we must nurture a change agile workforces, adopting quickly to new ways of working, with shared values, and reinforcing behaviors while being fully present to our employees. It has never been more important to adopt a human centric focus by listening to our employees, who reflect multiple generations and significant diversity with divergent life experience. Gain insights from leaders in varied industries, who are forging new ways of shifting their culture, retaining their employees, while assuring business impact.

Johann Laville, Chief Learning Officer, Merck

Kelly Wojda, Vice President Learning and Development, Human Resources, Caterpillar Inc.

Robin Erickson, Ph.D., Vice President, Human Capital, The Conference Board

Torrance L. Ford, Vice President, Talent Management, Shaw Industries

Dottie Donnelly Brienza, Chief Human Resources Officer, Cambrex

12:05 PM - 12:35 PM ET

Reinventing the Future of Work at Microsoft

Microsoft is again leading the way, this time, in the future of work. Signals and trends continue to abound giving us a bit of clarity, albeit little certainty, into how the future of work will evolve. Individual expectations have accelerated for flexible work, even in industries that historically could dictate work location and hours. Team-based value generation continues evolving as critically important to organizational success with leaders and managers re-thinking necessary capabilities and work models. The Organization Design and Change imperative today, is to create hyper-fluidity and agility in organizations. Join Karen Kocher's conversation about the future of work including identifying skills needed for effective organizations while reimagining how work gets done.

Karen Kocher, Global General Manager, Future of Work, Workforce of the Future, and Talent and Learning Experiences, Microsoft

12:30 PM - 01:05 PM ET

Leading Multiple Organization Transformations at Once - How to Manage Multiple Key Stakeholders and Drive Transformation Success

Alexander Vaughan-Bonterre, Senior HRBP at PG&E shares his real-life perspective on best supporting the organization design journey end-to-end. Key points include how to keep multiple executive-level designs synchronized, communicated, and cohesive to the overall organization.

Rebecca Ellis, Engagement Executive, AlignOrg Solutions

Alexander Vaughan-Bonterre, Principal Human Resources Business Partner, Pacific Gas and Electric Company

01:05 PM - 01:50 PM ET

Lunch

01:50 PM - 02:15 PM ET

Networking Dessert

02:15 PM - 02:45 PM ET

Accelerating Transformation in Global Learning & Development at Merck

Global Learning & Development at Merck & Co., Inc. ensures learning solutions are aligned to support the company's purpose to use the power of leading-edge science to save and improve lives around the world. Merck's Global Learning & Development organization has engaged in an accelerated transformation to ensure those learning solutions are innovative experiences for all learners and that the organization creates operational efficiencies to propel the impact of learning across all audiences. Join Johann Laville as he shares this multidimensional Global Learning & Development transformation at Merck.

Johann Laville, Chief Learning Officer, Merck

02:15 PM - 02:45 PM ET

Building Change Leadership and Sponsorship at Walmart

Learn how one of the globe's largest enterprises remains agile and innovative by developing executives into Change leaders. This case study will highlight the development, implementation, and results of a new program for Finance senior directors on how Walmart itself is changing, and show how the immersive experience equipped leaders to lead change and transformations today.

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart

Theres Stiefer, Senior Manager, Change and Journey Management, Digital Acceleration, Walmart

02:35 PM - 03:05 PM ET

Business Transformation at Visa

02:50 PM - 03:20 PM ET

Building Broadcom's Organization for Rapid Growth

Broadcom Inc. is a global technology leader that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. With our engineering-centered culture and extensive investment in R&D, Broadcom Software is uniquely positioned to help global organizations drive key initiatives that enable scalability, agility, and security. Internally, we often test new methods on ourselves, including organizational alignment, hypothesis-driven business, and agile operating models. In this session, Laureen Knudsen, Chief Transformation Officer of Broadcom Software, will describe these methods as the company continues to evolve.

Laureen Knudson, Chief Transformation Officer, Broadcom Software

02:50 PM - 03:20 PM ET

Business Transformation at Visa

Visa's journey, which began at the birth of the credit card, led through innovation to the company becoming one of the largest payment networks on the planet, and the journey continues through disruption and nimble business transformation. As new technology, new customer behaviors, and new business models call for continuing re-creation in so many industries, this case study shares key lessons on the cultural shifts needed to drive successful business transformation in an ever-changing landscape.

Stacey Taylor, Vice President, Implementation and Change, Visa, Inc.

03:25 PM - 04:05 PM ET

Panel: Data, Metrics, and Change Analytics

Industry-leading practitioners from the Conference Board’s Change and Transformation Council will share key insights and examples on building Change Analytics capacity, examining topics such as: • Establishing metrics • Measurement tools • Change Analytics Dashboards • Data-Driven Change Strategies

Kent Greenes, Program Director, Change & Transformation Council, The Conference Board

Brian Storts, System Director of Organizational Effectiveness and Change Management, Sutter Health

leah N'Diaye, Director, Organizational Effectiveness COE, SVB Financial Group

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart

Astrid Uka, Chief Transformation Officer, US Marketing & Operations, Microsoft

03:25 PM - 04:05 PM ET

Human Centricity: The Foundation of Organization Design & Development

UnitedHealth Group, a Fortune 500 company, and the nation's largest health insurance provider is a healthcare and well-being company. UnitedHealth Group's mission is to help people live healthier lives while assuring the health system works better for everyone. Learn how the dynamic Organizational Design and Talent Development team leverages Human Centered Design to support 400K colleagues, in two distinct and complementary businesses, to build a modern, health system through improved access, affordability, outcomes, and experiences. Join Kristin Halda, as she shares how her team identifies strategic priorities, develops operating models, and creates organizational structures built on a foundation of human centricity. Kristin will take a deeper dive into how this approach simplifies complex, enterprise efforts, highlighting UnitedHealth Group’s call centers, providers, marketing, employee well-being, and workplace of the future efforts.

Kristin Halda, M.Ed., Sr. Director of Organization and Talent Development, UnitedHealthcare

04:20 PM - 04:50 PM ET

NASA: The Moon to Mars Objectives and the Power of Storytelling

In September 2022, NASA released the Moon to Mars Objectives, a blueprint for shaping exploration throughout the solar system. A comprehensive framework for NASA's exploration strategy, the Objectives focus on the big picture, the "what" and "why" of what NASA should be doing before prescribing the “how.” Learn how stakeholders were heard throughout the process of developing the Objectives, and how the process utilized the power of storytelling to create a reinforcing cycle of awareness, engagement, and unity of purpose during this time of transformation.

04:50 PM - 05:20 PM ET

Fireside Chat: Arthur Gianelli, President, Mount Sinai Morningside and Chief Transformation Officer, Mount Sinai Health System

A discussion of how one of the nation's most esteemed health systems transformed organizational culture and instilled key behaviors to drive improvements in patient experience, including launching a series of learning academies and spreading the utilization of lean process improvement methodologies. We will also explore how these transformative practices helped Mount Sinai Morningside face the enormous challenges of COVID-19.

Arthur Gianelli, President, Mount Sinai Morningside & Chief Transformation Officer, Mount Sinai Health System

Robin Erickson, Ph.D., Vice President, Human Capital, The Conference Board

05:20 PM - 05:30 PM ET

Day 1 Closing Remarks, Day 2 Preview

Dottie Donnelly Brienza, Chief Human Resources Officer, Cambrex

Adrienne Sims, Chief Human Resources Officer, Indiana University Health